{"id":805,"date":"2021-12-19T11:28:50","date_gmt":"2021-12-19T10:28:50","guid":{"rendered":"https:\/\/baroalto.com\/?post_type=courses&#038;p=805"},"modified":"2021-12-19T12:12:10","modified_gmt":"2021-12-19T11:12:10","slug":"maitriser-la-relation-client","status":"publish","type":"courses","link":"https:\/\/baroalto.com\/en\/formation\/cours\/maitriser-la-relation-client\/","title":{"rendered":"Customer relations from A to Z"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li>Informing customers on the insurance products presented to them;<\/li><li>Determining all the aspects of a customer\u2019s situation;<\/li><li>Identifying and analysing the customer\u2019s needs, advising them and proposing a coherent or appropriate solution;<\/li><li>Understanding the personalized recommendation process;<\/li><li>Registering the information and advice provided to track the discussion with the customer on his needs and demands and the solutions proposed, as well as all the information and documents provided to the them;<\/li><li>Identifying and taking account of changes in the customer\u2019s situation and needs that require an update of the policy.<\/li><\/ul>\n","protected":false},"featured_media":836,"parent":0,"template":"","format":"standard","meta":[],"course-modules":[32],"class_list":["post-805","courses","type-courses","status-publish","format-standard","has-post-thumbnail","hentry","course-modules-insurance-and-idd-compliance-training"],"_links":{"self":[{"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/courses\/805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/types\/courses"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/media\/836"}],"wp:attachment":[{"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/media?parent=805"}],"wp:term":[{"taxonomy":"course-modules","embeddable":true,"href":"https:\/\/baroalto.com\/en\/wp-json\/wp\/v2\/course-modules?post=805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}